Customer Satisfaction
ISO 10004 (Customer Satisfaction) has been created to deliver your business customer satisfaction monitoring and measurements. ISO 10004 delivers professional methods for measuring customer satisfaction. ISO 10004 is more than just a customer survey, it will help your business assess the true number of satisfied customers.
Benefits of ISO 10004
- Improvements in customer satisfaction
- Ongoing improvements within your company
- You will meet customer expectations
- Build up and improve your brand reputation
- A better understanding of your customers
- You will adopt a customer-focused approach to resolving complaints
- Build stronger customer relationships (brand loyalty)
- Increase sales, opportunities and profitability
- Boost efficiency within your company
To implement the ISO 10004, you need:
- To understand customer expectations
- Obtain and organise customer satisfaction data
- Listen to and understand feedback
- Regular analysis of the complaints-handling process
The Certification Process for ISO 10004 will include
For more information about the process of ISO 10004 please contact us and one of our team will be happy to discuss the standard in more detail.
